Withdrawal and returns
You can return a distance purchase within 14 days without giving a reason. Below is how to proceed to get your money back as fast as possible.
The 14-day window
The window runs from the day you receive the goods — for multiple parcels, from the day you receive the last one. It is enough to send us your withdrawal within this window.
How to withdraw
Write to info@tomasvykoukal.cz that you withdraw from the contract and include your order number. We will reply with the return address and further instructions.
Refunds
We refund within 14 days of the withdrawal, to the original payment method. Please send the goods back within 14 days at the latest — the customer covers the return costs.